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I remember speaking with you, your dad and various employees after Hurricane Ike. After loosing my house completely, I am sure I was not easy to deal with in almost a weekly basis. However, your kindness, patience and hard work never waivered. This kind of service and friendlyness comes from the top. You and your father have such great values and it has been instilled in your employees. When I talk on the phone with someone, go to your office or by email, I have never felt like a number or just another voice or face. Everyone treats me as a friend.